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FAQ

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FAQ
Frequently Asked Questions
CAD download
How can I download CAD data?
CAD models for the most common CAD systems are available free of charge.
You can find detailed step by step instructions here:
»CAD data download instructions
Item selection
How do I select the appropriate size/length/form of my product?
You can find tables with the associated order numbers on the product pages. To see all the parameters of the product, activate "Product selection filter" on the right above the table. Then the table will open and contains all the product parameters.
Search
What is the fastest way to find what I am looking for?
Our search assistant is available on every page at the upper right. It will find item numbers and words.

If you still do not find the item you are looking for, you are welcome to contact our friendly sales team at 07145 206-0 or info@norelem.de.

Saving items
Can one save frequently required items?
We have set up the watch list function for you.
After you have logged in, you can click on Watch List in the right-hand menu to create lists in which you can permanently save items and also put them into the shopping cart.
Order history
Where can I find completed orders?
We have set up an ordering history for you.
After you have logged in, you can find an ordering history in the right-hand menu bar with a list of all orders made.
Speed ordering
How can I save valuable time when ordering?
Known item numbers can be input directly with the "Quick orders" tool, without time-consuming searching via the product pages. You can find quick ordering in the right-hand menu bar.
Minimum order value
What is the minimum order value?
By goods valued less than € 25.00 the handling costs are € 5.
By goods valued less than € 12.50 the handling costs are € 10.
Conditions
What are the delivery and payment conditions for norelem?
You can find an overview of the conditions at »here or at »AGB.
Product price
How do I find a price for my product?
Click under the Product tab until you reach your article. There you will find the various parameters as well as net prices of all items.
App
Does norelem offer a mobile app for a CAD overview?

Yes, you can download both theApple, and the Android version.

Registering
How can I register with norelem in order to be able to use all the functions?
You can find the field MY NORELEM at the upper right on all navigation pages. To register free of charge, click on »I'm new to this site and fill out the form. Once you have confirmed the entries with "Set up login", you will receive an e-mail with a confirmation link. After clicking the link, you can log in immediately and in the future under MY NORELEM with your login data.
Forgotten password?
I've lost my password.
You can find the field MY NORELEM at the upper right on all navigation pages. This field contains the menu item »Forgotten password?.
Login data
How can I change or delete my login data?

To change your data, log in at MY NORELEM and then click on »My data on the right-hand menu bar. To delete your login data, please send a brief »e-mail and all data will be immediately deleted.

Catalogue
How can I have the full catalogue, THE BIG GREEN BOOK and accessories such as the price list and DVD sent to me?
Simply and quickly fill out our Request form We will immediately process your request and send you the documents free of charge. Our »eCatalogue is also available to you for browsing.
Were we still unable to answer your question?
Then be so kind as to send us a message.
Use the following form for this purpose:
FAQ norelem
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